How we handle personal information.

Privacy Notice

Who is responsible for your information?

J.M. Baudains Ltd is responsible for the personal data described in this notice. Questions or requests concerning personal information can be made using the contact details shown on this page.

Information we may collect

We may collect information you provide by telephone, email, the website enquiry form or during an instruction. This may include your name, contact details, property or site information, enquiry details, photographs, documents and correspondence. The website may also generate limited technical information, such as device, browser and usage data, through Squarespace and any enabled analytics or cookie functions.

How we use personal information

• To respond to enquiries and arrange appointments.
• To assess, plan and provide requested services.
• To prepare factual findings, reports, quotations and records.
• To communicate with clients and relevant professional parties.
• To administer the business, maintain records and meet legal obligations.
• To protect the website, business and clients against misuse, disputes or fraud.

Our reasons for using the information

Personal information is used where necessary to respond to a request, take steps before entering into a contract, perform an agreed service, meet a legal obligation, or pursue legitimate business interests that do not override an individual’s rights. Consent will be relied upon where it is specifically required, including for optional cookies where applicable.

Who information may be shared with

Information may be shared where reasonably necessary with website, email and IT service providers, laboratories, specialist consultants, contractors, insurers, loss adjusters, surveyors, advocates or other parties involved in an instruction. Information may also be disclosed where required by law. We do not sell personal information.

International processing

Some service providers may process information outside Guernsey. Where this occurs, appropriate contractual or legal safeguards will be relied upon where required.

How long information is kept

Information is retained only for as long as reasonably necessary for the enquiry or instruction, business records, insurance requirements, dispute management and applicable legal obligations. Retention periods vary according to the nature of the information and the work undertaken.

Cookies and website analytics

Squarespace may use cookies and similar technologies that are necessary to operate and secure the website. Optional analytics or performance cookies should only be used according to the choices available through the website’s cookie controls. Browser settings can also be used to restrict or remove cookies, although this may affect website functions.

Your rights

Depending on the circumstances, your rights may include access to your personal data, correction of inaccurate information, erasure, restriction, objection, data portability, and protection from certain automated decisions. Requests should be made using the privacy contact details above. We may need to verify identity before responding.

Security

Reasonable organisational and technical measures are used to protect personal information. No online system can be guaranteed completely secure, so information submitted electronically is provided with that limitation in mind.

Complaints

Please contact us first if you have a concern so that it can be reviewed. You may also contact the Office of the Data Protection Authority, the independent supervisory authority for the Bailiwick of Guernsey.

Changes to this notice

This notice may be updated when website functions, business practices or legal requirements change. The latest version will be published on this page.